Delusion in Organisational Excellence

"Achieving excellence is the mantra for any business. But how is excellence defined? What does excellence entail and what are its consequences? This may sound simple but understanding excellence becomes confusing in reality when organisation, once thought to have achieved excellence, suddenly fall! Using cases and examples—from Lehman Brothers, General Motors, Nokia, and Kodak to Infosys and Toyota to eateries like pizzerias—this book differentiates between delusion and true excellence. Aimed at professionals and aspirants across industries, this book explores solutions for organizations affected by delusion and suggests measures to attain what all businesses strive for—achieving ‘Organizational Excellence’ in its true avatar. ‘This provoking book suggests a paradigm shift relating to organisational excellence. Read this book, rethink your understanding of organisational excellence, and get ready for challenge!’ —Herman Joseph Lamberti, Ex-Board Member, Deutsche Bank ‘[The authors] highlight the concept of excellence and the different ways organisations define it and work towards it. … they challenge some of the conventional beliefs about excellence and methodologies for implementing it.’ —Arindam Banerrji, Global Head, GBS Service Centers, Deutsche Bank ‘[The book] tries to look at, if I may say so, the “darker aspects” of the search for excellence. …a must read for those who are “obsessively engaged in the search for excellence”.’ —N. S. Mohan, Ex-COO, Hansen Transmissions International NV"